Cognitive Biases and their influence for Effectiveness of Business problem solving
Introduction Bias is the tendency to favor or disfavor certain perspectives, individuals, or groups. Problem-solving is a critical component of Lean methodology, which is a data-driven approach to process improvement. The quality of problem-solving can be negatively impacted by different types of biases. Types of biases in problem-solving There are many types of biases that impact the quality of problem solving. Following are a few key biases and how they influence the problem-solving process. As problem solvers it is crucial to understand these biases and the damage, they make to the quality of the outcome of systematic problem solving. A. Confirmation bias Confirmation bias is the tendency to search for, interpret, and favor information that confirms one's preconceptions, values and beliefs. Confirmation bias can lead to a narrow or incomplete problem-solving that only considers evidence that supports one's initial hypothesis or what the problem...